Coronavirus (Corvid-19)

Are you concerned about the Coronavirus (Covid-19) pandemic and how it may affect your electricity bills?

Financial difficulties

For customers who face financial difficulties, we will try to support you. We've also welcomed the government’s recent announcement of help for individuals and businesses facing financial difficulties due to COVID-19.

If you are seriously affected by the crisis we may be able to offer help, such as a payment plan, or reduce an existing plan you have in place. This will be judged on a case-by-case basis, please contact our Squeaky team on 0203 907 8446

The UK Government has issued guidance about extra support available to businesses including SMEs and those in the retail, hospitality and leisure sectors – please see

Business Debtline provides free debt advice to small businesses and people who are self-employed. Their services are available over the phone, through their website and via webchat. To understand your options, go to

I can't get through to your customer service team. What should I do?

We are sorry you are not able to get through. All Squeaky employees already work from home so service interruption should be minimal. Please be patient, leave us a voicemail or email us at and we will come back to you as soon as possible.

Should I cancel my Direct Debit?

Please do not cancel your Direct Debit, call us and let’s agree some options with you. We can possibly take a reduced payment or stop payments in agreement with you. As stated above, this will be judged on a case by case basis.

Citizens Advice

Contact Citizens Advice if you need help with an energy problem – for example with your bills or meters, or if you’re struggling to pay for the energy you use. They’re the official source of free and independent energy advice and support.

Go to: or call their consumer service on 0808 223 1133. Calls are free.

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