Treating customers fairly

Treating customers fairly As a ‘new kid on the block’ Squeaky is introducing a new benchmark in standards for customer service in electricity supply.

As a ‘B Corp’ business we have signed up to the highest standards of ethical business and we want to be a force for good in the energy, and wider business community. We want to treat everyone fairly. Check out the B Corp declaration.

For us ‘Treating Customers Fairly’ isn’t a charter or set of words, it’s in the fabric of what we are trying to achieve, as we feel the best advocates of our business are our happy customers.

Our policy focuses around straight-forward principles;

Honest and transparent; be honest in our dealings with our customers, our team and our partners. Being proactive where ever possible. If something goes wrong; we will apologise and will communicate in a timely manner without using industry jargon, and offer fair solutions to fix problems (the first time where ever possible). Using our best endeavours to only deal with brokers that deal with customers fairly. Our team; we want to make Squeaky a flexible and enjoyable place to work and empower our team to deliver exceptional customer service. We are a professional team, but human too.