Treating customers fairly

As a ‘new kid on the block’ Squeaky is introducing a new benchmark in standards for customer service.

In May 2018, we signed up to become a ‘B Corp’, which means we have committed to the highest standards of ethical business. Our customers know that we aim to be a force for good in energy and business, we will treat everyone fairly, and we are accountable for our actions. Check out our B Corp declaration.

For us ‘Treating Customers Fairly’ isn’t just some words cobbled together to make us sound good. It’s woven into the Squeaky fabric, our raison d’etre if you like, and it’s what everyone at Squeaky believes in, as we know that the best advocates for our business are happy customers.

> "Squeaky is a breath of fresh air to liaise with after our previous large energy provider. Your competitive pricing and smaller business model allows us to feel valued as a customer." Jonathan Curry, Finance Director, Darwin Property

So you know it’s not just words, here’s what we actually do to make sure our customers are treated fairly:

  • We are honest and transparent in our dealings with our customers, our team and our partners
  • We are proactive. If something goes wrong; we will apologise and communicate in a timely manner without using industry jargon, and offer fair solutions to fix problems (the first time wherever possible)
  • We only deal with brokers that treat customers fairly
  • We look after our team. We want to make Squeaky a flexible and enjoyable place to work and empower our people to deliver exceptional customer service

> The quality of service at Squeaky is excellent. We've been with so many different suppliers but no one is anywhere close to the service you provide. The icing on the cake is the fact it is 100% clean, which shows our staff and customer we care. Andy Mooresmith, Managing Director, Bourne Road Garage